Service

We are now equipped with one of only 6 installed TrueSight Optical Dispensing Towers in New Zealand, and the only one in the South Island! So why are we so excited and what exactly does the TrueSight Tower do? It’s an amazing piece of technology that helps you choose your frames and lenses. Furthermore, it provides us with exact data to manufacture and dispense the best possible glasses personalised, just for you. So what exactly does it do? continue

Well it’s finally here, October 1st 2010. The day New Zealand GST rate increases from 12.5% to 15%. Compared with many other countries, I guess we can’t complain. So, how does the increase affect your purchase in our shop? Well, until today, we have been looking at various options ... read more

Providing great and personal service must be right on top of the list of our priorities. Often it’s the litlle things that are appreciated most. Thist doesn’t only include free replacement of screws and nose pads, it also includes fitting new lenses into customers own frames. This is sometimes required when the prescription of only 1 lens needs to be, or the current frame is still fairly new and satisfactory. When this “lens replacement service” is required our aim is to do it in a way so the customer is not without her/his glasses for too long. Ideally we would use our in-house fitting service. We carry many high quality anti-reflective coated lenses in stock, and if at all possible, we try to manufacture the required prscription “on the day”. If, due to the required prescription and/or lens design, we are unable to do this, we use our state of the art frame tracer. ... read more

People sit on their glasses. Happens all the time. How can it happen? Easy! You are taking your glasses off and put them on your bed so you can slip your jumper on or off. Then you want to put on your sox and then your trainers. Ooops, there was something you forgot and yes, you can feel it on your bottom. You just sat on your glasses. Now they either broke or are badly out of shape. ... read more

Wouldn’t you agree that accidents usually happen when you least expect or need them? Of course they do. This also applies to glasses. It makes no difference if it’s a standard Saturday afternoon, Sunday morning, Christmas Day, or New Years Day. If you do have an accident with your glasses it will most probably happen on one of those days. How do I know? Easy, because every Monday or Tuesday the emergencies arrive in our workshop for first aid treatment.Today is no different, in the contrary. After the long New Years Weekend, there seem to be a lot of “unlucky” glasses and sunglasses wearers about. Could be an indication that the partying did get out hand, who knows….. ... read more

The short answer is: we all wear spectacles by a small Danish company called Lindberg. You want to know why? Is it because they have a fancy label on the side that is “in”, “trendy” or whatever? Is it because they are so expensive that only the rich and famous can afford them? The answer to all those questions is no. It’s because with only 1.9 grams in weight, the frames would have to be the lightest and most comfortable frames one could wear. ... read more

The very first customer we had on the morning of May 20th, 2009 (the first day we were open for business) was a local lady who had lost one of the nosepads of her glasses. When she came into the shop, she looked slightly distressed and her glasses were sitting lopsided on her face. A very sore spot had already  developed on the left side of her nose. She had been putting up with this for a number of days, simply because she thought she was in for a new frame and for a big expense. ... read more

“I sat on my glasses, are they fixable?” Questions like this are common in any optical practice. Often what seems to be an almost impossible task for the unlucky client, turns out to be a simple task for the trained optician. Mind you, sometimes glasses really are beyond repair after having been sat on. But in many cases they are repairable. Claudia and I believe that a good repair service should really be part of any optical shop that takes customer service seriously. ... read more